| TERMS & CONDITIONS | DESCRIPTION |
|---|---|
| Eligibility Age | The minimum age required to rent a car is 20 years {Completed}, with a valid driving license. Note:- Deduction of ₹600 will be applicable if age is less as per our policies. |
| Documents | Driving license, Passport/Voter ID / Aadhaar Card. If the user does not present the above documents in original at the time of obtaining delivery of the vehicle, the company shall be entitled to refuse the delivery of the vehicle and cancel this agreement. user shall be forfeited by the company, subject to minimum of one day rental. |
| Who can collect the vehicle? | Only the person under whose name the booking/reservation is made can collect the vehicle after showing the prescribed documents. |
| Rental Period | We count the day as per calender date. Minimum Hiring period is 4 days. |
| Delivery / collection | Vehicle must be returned at the location from which it was picked up/hired. Else Pick Drop Charges applicable. |
| Security deposit | (A) Pay online with rental amount. (B) Pay cash at the time of obtaining delivery of the vehicle. |
| Included kms | Unlimited*, Not more than 200 Kms in 24 hours Booking. Minimum 10 Days Booking Required For Leh - Ladakh Tours. |
| Extra KM Rate | 1 day- Running more than 200 Kilometers - 30% extra on rental amount.
2 days- Running more than 500 Kilometers - 30% extra on rental amount.
3 days & onwards - Unlimited Kilometers. |
| Vehicle Certificate | RC, Insurance Document,PUC. |
| Accessories & Tools | Accessories & tools like Jack, Spare Tyre, MP3 Player, Tools etc |
| Fuel | Fuel will go on point to point basis. User have to return the same amount of fuel as it was at the time of Vehicle pick-up. |
| Booking Extension | Incase user wan’t to extend booking, user have to extend booking on his own (depends on vehicle availability). Incase user fails to extend the booking a penalty, which is 50% of total extended fare over and above the actual rental charged per day. |
| Late arrival | If vehicle will be returned after the drop time, a penalty of Rs. 700 will be charged for the first hour. After one hour 50% of total non-extended rental fare over and above the per day rental will be charged. |
| Vehicle Damage | Repair & damage charges to be paid by the user. In case damage cost goes beyond the security deposit of specifically rented vehicle, insurance claim may be filed and repair/depreciation amount ( in case of insurance claim ) & parts which are not covered under insurance (Such as Tyres, Tools, Windshield, accessory theft/misplaced, Interior Damaged, Crane Charges etc) will be recovered from the user to the full. The assessment of damage made by the company will be final. Insurance claim is subjected to the company's discretion. |
| Replacement Vehicle | Replacement vehicle shall be provided within the city limits only (subject to availability of similar segment vehicle in the city) in all such cases where a vehicle develops mechanical error and restrains the user from its use, in a case, where the vehicle develops such errors outside the city limits, replacement vehicle will not be provided an amount equivalent to agreed rental will be refunded. Company decision related to replacement vehicle will be final. |
| Outstation | When traveling out of state, it is always important to stop at RTO check post to pay the government applicable tax.Cost/penalties to such interstate tax, toll or any other govt. levied will be borne by the user directly. |
| Traffic Rule Violation | Cost of any traffic rule violation during the rental tenure will be borne by the user directly. In cases where challans are received by the company via post upon completion of the agreement, the company is allowed to charge to the user online. The user shall follow all the rules and regulations under applicable laws while driving the vehicle and otherwise including applicable speed limits |
| If we make changes to your booking | Occasionally we don't make any changes in your booking however if the situation comes where it may be necessary for changes to be made to your booking (In case of Booked Car not available) by us. In all such cases we will advice you as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund which you paid. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes. It is hereby agreed that under no circumstances the liability of the company shall exceed the vehicle rental charge. |
| Early Return policy |
If the client return vehicle early from his/her time, In such cases NO Refund will be considered for the remaining time from the booking period. |
| Cleanliness | The company does not allow the vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any part of the vehicle. In such event, the user will be penalize with the 30% surcharge on the actual cost towards repairing/cleaning of the interior/exterior of the vehicle. |
| Cancellation policy | Before 48 Hrs: Minimum Rs. 600 or 20% of the booking Amount, whichever is higher. Before 24 Hrs: Minimum Rs. 1200 or 25% of the booking Amount, whichever is higher. Within 24 Hrs: One day rental or 30% of the booking Amount, whichever is higher. Booking cancelled "ON" or "After" the pick up time or coming to claim the vehicle after 2 hrs of the pick up time shall be considered as "No Show" and the entire booking amount shall be forfeited by the company and the vehicle will not be provided and a fresh booking shall be needed to make by the customer. |